¶ Quick Actions Menu
¶ ⚡ Quick Actions
Quick actions allow the support agent to execute commands and immediate analyses on the subscriber without having to navigate to other screens.
These functions assist in decision-making during remote support.
¶ 🔍 Auto-diagnosis
Runs an automatic test routine on the CPE (router or ONU), including a PING test and download test.
Useful for identifying failures before escalating to advanced support.
For more details on Auto-diagnosis, click this link: Auto-diagnosis
¶ 📡 Realtime Bandwidth
Displays the subscriber's real-time download and upload speeds.
The test is performed directly between the equipment and the internal measurement server, without relying on browsers or external apps. Tests can be directed to the provider's own speedtest server.
📄 Dedicated page: /assinantes/bandarealtime
Recommended for validating slowness, link saturation, or PPPoE profile limitations.
¶ 🔄 Reboot via OLT
Sends a direct reboot command through the OLT, applicable only to provisioned ONUs.
Use with caution: the customer will lose connection for a few seconds.
¶ 🔁 Reboot via Remote
Attempts to restart the CPE via the TR-069 protocol or remote integration API.
This is the preferred method when the equipment is online, as it maintains centralized control.
Recommended for CPEs that support remote management.
¶ 📊 Analytics
Analytics allows you to visually and in detail track the behavior of equipment connected to the ACS server.
Ideal for diagnosing recurring instability.
For more details on Analytics, click this link: Analytics
¶ 🔎 Ponlink Summary
The Ponlink Summary displays an overview of the selected PON, showing ONU status, optical power (RX/OLT), and performance statistics.
It allows you to identify individual or widespread failures by analyzing power variations, distances, and connection status.
¶ ♻️ Refresh
Refreshes all data displayed on the screen, including status, signal strength, and recent logs.
Reloads the information without leaving the page.